DKV cardholders may be redirected to my.dkv-mobility.com for the purpose of user authentication. If there are any problems with this user authentication, please try to book again. Please also note the information under www.dkv-mobility.com/en/toll/vignette/#faq.
Please contact your card issuer about this.
Before finishing the booking please check the accuracy of your data. If after completion you should find an error however, it will not be possible to correct the booking. In the case of vignettes with a remaining period you could possibly get part of the paid fee refunded by sending a request for refund.
No, a vignette cannot be booked retrospectively. The start of validity of a Eurovignette cannot be before the time of booking (date, time).
If you have entered an incorrect licence plate number or an incorrect country code, you have to book a new Eurovignette with the correct information. If you have entered an incorrect validity, you have to book any missing period subsequently. If your booking with an incorrect axle and emission class combination results in a fee that is identical or higher than a booking with the correct axle and emission class combination (according to the tariff list), you do not need to book a new vignette. Otherwise, you must book a new vignette.
If the security code was incorrectly entered, a new security code will appear automatically and you can try entering the code again.
No, it is not possible.
Please enter your vehicle licence plate number in the Licence plate number field with all separators (as shown in your vehicle documents). It is not possible to enter umlauts and special characters. Please replace letters such as e.g. Ö or Ø by O and letters such as Ä or Å by A etc.
Please find the emission class in your vehicle documents. If you do not know your emission class or your emission class is not listed, you have to select “Euro 0”.
For electric HGV please choose the emission class "Euro 6 or less polluting".
No, in principle it is not possible to transfer the vignette.
As soon as you exit or close the confirmation page, it is not possible to print or save the confirmation any more.
After completing the booking, in the portal you will see a page with an option to print the booking receipt.
You can only book online if you have a registered fuel, fleet or credit card. On the homepage you will find a list of the possible means of payment. Otherwise the vignette can be booked at the numerous POS stations. A list of the POS locations can be viewed in the internet under www.ages.de.
Basically the vignette can be booked with a start date throughout the current year for a validity period of max. 1 year. At the end of each year, the new tariffs for the following year are determined. From this date, advance bookings with a start date in the following year are possible.
The vignette can be booked for maximum 1 year.
For vehicles which are registered in Denmark or Sweden, the vignettes have to be purchased at the national tax authorities or the road traffic licensing office.
If you have not yet confirmed the booking by pressing the “BUY” button, then your booking has not been carried out. Please contact the Hotline under telephone number: +49 1805 014653 * only if you have completed your booking in this manner and your system has crashed. (* 0.14 euros per minute or part thereof from the Deutsche Telekom landline, other call charges may vary depending on the service provider or the mobile network. Callers from abroad pay the costs charged by their providers for international calls. Last update: 1.4.09).
No, registration is not necessary.
CVV2 is the verification code and is only stated on the back of the credit card. The last 3 digits are the verification code.
The signature is a security feature.
No, the printout of the booking data is not significant. The receipt is for your documentation only and you do not need to carry it with you in the vehicle.
Information on refunds can be found in the section Documents / Refund Information.
No, it is not possible to cancel via the internet.
No, internet bookings cannot be cancelled at a point of sale.
After receipt of your documents, your application will be processed within a few days.
No, you cannot get another receipt. The booking is also valid without any receipt.
You can contact the hotline from Monday to Friday from 8:00 am till 5:00 pm CET on telephone number +49 1805 014653 * (* 0.14 euros per minute or part thereof from the Deutsche Telekom landline, other call charges may vary depending on the service provider or the mobile network. Callers from abroad pay the costs charged by their providers for international calls. Last update: 1.4.09).
Yes, the booking receipt can be treated as an invoice for the purposes of tax law.
The receipt is not significant for the booking. Please take note of the legal obligation to retain data for tax purposes.
You can contact the Hotline from Monday to Friday from 8 am to 5 pm CET.
A one-day vignette is valid for one calendar day, at the earliest however from the time of booking.
After the booking has been completed, no further processing time is required. If you have booked a Eurovignette with an immediate start of validity, you can use the toll roads directly after booking.
In principle, anyone can buy a Eurovignette for his/her vehicle. It is only important that the Eurovignette is bought before starting your journey and the correct data is entered during the booking.
In addition to the data required for the Eurovignette booking, your current IP address will also be determined and stored. The IP address will be deleted 3 years after the end of the Eurovignette validity.
The booking receipt can be treated as an invoice for commercial law and tax purposes. An additional invoice will therefore not be generated.
The user manual can be found in the section Documents / User Manual.
Bookings with VISA and Mastercards are limited. You can book 4 eurovignettes within 3 days with the same card. Maximum amount per booking is 50 €. In case you have a higher requirement, vignettes can be booked with other accepted means of payment.
Multiple bookings (shopping basket) are only possible with a petrol-/fleet card.
In this case, you can print out or download a summary receipt that contains an amount for each Eurovignette.
The vignettes with the earliest date of validity will be booked first. All bookings up to the card limit are carried out and the non-bookable vignettes remain in the shopping basket. You can book the Eurovignettes remaining in the basket with nother payment method.
Each entered Eurovignette can be cancelled from the shopping basket prior to having confirmed a binding purchase.
Please refer to the road traffic authorities of the relevant country for detailed information.
Yes, during the booked days you are able to enter all Eurovignette countries, also several countries in one day
Yes, you can book up to 10 Eurovignettes in one process.
Entering the 3D-Secure-Code will give additional security in case of online credit card transactions, thus reducing the risk of fraud and not carried out payments by card misuse.
The Eurovignette is saved electronically, rendering the actual carrying a receipt with you unnecessary as from 1st October 2008.
Contact your card issuer whether Eurovignette payments are allowed on your card.
Please check your booking details and if necessary contact your card issuer.
